Last Updated: August 28, 2026
1. Introduction and Party Identification
These Terms of Service are a legally binding agreement entered into between you, the user and purchaser of products on our platform, and Eclairage Rolf SCHMITT S.à.r.l., a Luxembourg registered home lighting brand with its official operating website hosted at www.eclairagers.com. Our full official contact details are as follows:
- Registered Business Physical Address: Zone Artisanale Gehaansraich, L-6187 Gonderange, Luxembourg
- Official Support Contact Email: lodent@eclairagers.com
- Business Telephone Hotline: +(352) 621 192 678
This entire agreement is formulated in strict compliance with Luxembourg national commercial law, the European Union Digital Services Act, EU Consumer Rights Directive, and all other applicable regional and international e-commerce regulatory frameworks. These terms govern all your access to, browsing of, and transactions completed through our official e-commerce platform, including all product purchases of our curated premium indoor aroma lamps, mood scenario lights, cozy candle warmer lamps, and complementary home decor collections.
By accessing, creating an account on, browsing, submitting an order, or otherwise interacting with any features of www.eclairagers.com after the effective date of these Terms of Service, you confirm that you are at least 18 years of age (or the legal age of majority in your local jurisdiction), you possess the full legal capacity to enter into a binding commercial contract, and you have fully read, understood, and agreed to every clause laid out in this document. If you do not meet the age requirement, or you do not consent to any part of these Terms of Service, you may not use or access our e-commerce platform for any purpose immediately.
2. Platform User Account Registration and Usage Rules
To unlock full features of our website including saving personalized shipping addresses, reviewing full historical order records, tracking real-time delivery status, and accessing exclusive member-only discount offers, you may choose to create a registered user account on our platform. When completing account registration, you agree to provide 100% accurate, complete, and up-to-date personal information including your full legal name, valid active email address, and accurate contact details. You are strictly prohibited from registering user accounts using false identities, stolen personal information, or email addresses that do not belong to you.
You hold full exclusive responsibility for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, order submissions, and operations that take place under your registered user account. You must immediately notify our official support team via lodent@eclairagers.com if you discover any unauthorized access to your account, account data leakage, or other security breaches related to your user profile. Our company will not be held legally liable for any financial loss or other damages incurred due to your failure to properly secure your account login information.
We reserve the full right to temporarily suspend, restrict, or permanently terminate any registered user account at our sole discretion, without prior advance notice, if we determine that the account holder has violated any clause outlined in these Terms of Service, engaged in fraudulent transaction activities, submitted malicious repeated return requests that violate our posted Refund and Returns Policy, or used the platform for any unlawful, illegal purpose. After an account is permanently terminated, you will no longer be able to access your historical order data, remaining unused store credit, or other account-specific privileges. You may submit a formal appeal to our support team within 30 calendar days if you believe your account was suspended or terminated by error.
3. Product Information, Pricing and Order Acceptance
Our entire product catalog hosted at www.eclairagers.com showcases our full range of premium handcrafted aroma lamps, mood scenario lights, and electric candle warmer products. We have made every reasonable effort to present all product details as accurately as possible on each corresponding product page, including clear product photos, functional feature descriptions, product size specifications, applicable safety certification marks, and real-time listed prices in Euros. However, minor non-material visual variances between the physical product you receive and the digital product photos shown on our website may exist due to differences in individual device screen color calibration, and these minor variances do not qualify as valid product quality defects.
All product prices displayed on our website are denominated in Euros, and include applicable Luxembourg value-added tax (VAT) for all orders delivered to addresses within the European Economic Area. For orders shipped to non-EEA delivery destinations, the displayed product prices do not cover local import duties, customs processing fees, or other applicable local taxes, all of which are the sole financial responsibility of the order recipient as specified in our posted Shipping Policy. We reserve the right to adjust product pricing, launch limited time promotional offers, or discontinue any listed product at any time, at our full discretion, without prior advance public notice. Any price adjustments will not affect orders that you have already successfully completed payment for prior to the price change taking effect.
When you submit a product order through our website and complete the full payment process, you are issuing a formal purchase offer to us for the selected products listed in your order. Our formal acceptance of this purchase offer is only finalized when our warehouse team confirms that your ordered products have successfully passed our pre-shipping quality inspection and your order is dispatched from our Luxembourg facility, and you receive the corresponding shipment confirmation email from our team. In rare circumstances where a listed product is marked as in-stock on our website but turns out to be unexpectedly out of inventory after you complete your payment, we will notify you of this out-of-stock situation within 2 business days, and offer you three alternative resolution options: a similar equivalent product replacement of equal or higher value, 110% store credit of your original order amount, or a full 100% monetary refund processed back to your original payment method.
4. Payment Terms and Transaction Security
All payments for orders placed on our e-commerce platform can be completed via the PCI DSS fully compliant payment processing methods we support, which include major international credit cards, verified debit cards, widely recognized digital wallet services, and other regionally popular secure payment solutions. We do not store any full, sensitive payment card details on our own internal servers at any point, all payment processing operations are handled exclusively through our vetted, certified third-party payment service providers that meet the strictest global financial data security standards.
You confirm that you hold the full legal authority to use the selected payment method to complete your order transaction when you submit a payment request on our website. All submitted order payment amounts must match the exact total amount calculated at the final checkout page, including corresponding product values, applicable shipping fees, and any additional taxes or customs-related fees that apply to your specific order and delivery destination. We reserve the right to cancel any pending unshipped order immediately, without prior notification, if our internal anti-fraud system flags the transaction as high-risk, or there is reasonable suspicion that the order payment was made using stolen financial information or other fraudulent payment methods. If we cancel an order due to confirmed fraudulent activity, we will permanently ban the associated user account, and retain the right to report the related fraudulent activity to relevant local law enforcement authorities in Luxembourg.
5. User Conduct and Prohibited Activities
When you access and use our www.eclairagers.com platform, you explicitly agree that you will not engage in any of the following prohibited activities:
- Copy, reproduce, distribute, publicly display, or commercially exploit any part of our website content, including product photos, original product descriptions, brand logo assets, website layout design elements, and any other copyrighted materials on our platform, without our explicit written prior authorization. All intellectual property rights related to the website content, our original product designs, and our Eclairage Rolf SCHMITT brand assets remain the exclusive permanent property of our Luxembourg company.
- Use any automated scraping software, web crawler program, bot script, or other unauthorized automated tool to access, extract large volumes of data from, or submit massive volume automated operations to our website, for any commercial or non-commercial purpose that may disrupt our normal website server operation.
- Submit malicious, false, defamatory, or misleading user reviews on our platform, or collude with other users to submit fake reviews that misrepresent the actual quality, function, or performance of our sold products.
- Resell our purchased products on other third-party e-commerce platforms for commercial profit without signing an official authorized reseller cooperation agreement with our team in advance. Unauthorized resale of our branded products will result in permanent blocking of your user account, and we reserve all rights to pursue legal remedies against unauthorized commercial resellers.
- Use our platform to upload, transmit, or spread any malware, computer virus, malicious code, harmful program, or other digital content that may damage our website server system, or compromise the data security of other registered users on our platform.
- Post or transmit any illegal, harmful, discriminatory, harassing, defamatory, obscene, or otherwise objectionable content through our website comment sections, contact forms, or other interactive platform features.
Any confirmed violation of these prohibited activity rules will result in immediate account suspension or permanent termination, and we reserve all rights to pursue full legal compensation for any related business losses caused by your unauthorized activities.
6. Return, Refund and Shipping Terms Reference
All order fulfillment, product delivery, return application submission, and related post-purchase processes are governed strictly by our independently published, publicly accessible supporting policy documents, which are fully incorporated into these Terms of Service as binding supplementary clauses:
- Our official Shipping Policy, which clearly defines order processing timelines, available shipping zones, different delivery speeds, corresponding shipping fee rules, and real-time order tracking arrangements.
- Our official Refund and Returns Policy, which explicitly outlines product return eligibility requirements, our strict no standalone “refund only” rule, the full return processing workflow, and all valid resolution options for customers after they submit a verified valid return request.
- Our official Privacy Policy, which describes how we collect, store, process, and protect your personal data when you use our platform services, and all your legally guaranteed data privacy rights under GDPR regulations.
All these policy documents are publicly accessible through the dedicated footer “Quick Links” section on every page of www.eclairagers.com. It is your responsibility to review all these supporting policy documents before completing any purchase on our platform.
7. Intellectual Property Rights Confirmation
All content hosted on our official website, including but not limited to all original product photography, unique product design sketches, website interface layout, original marketing copy, our registered brand trademark “Eclairage Rolf SCHMITT”, all custom graphic logo assets, and all original audio and video promotional materials, are fully protected under Luxembourg copyright law, European Union trademark regulations, and global international intellectual property treaty provisions.
No user or third party is granted any license, authorization, or usage right to our intellectual property assets, except for the limited, non-commercial, non-exclusive, revocable permission for you to access and browse the website on your personal device for the sole purpose of shopping on our platform. Any unauthorized reproduction, modification, distribution, or commercial exploitation of our intellectual property assets without our signed written prior consent will constitute a serious intellectual property infringement, and we will take all necessary legal actions to pursue full financial compensation for all losses incurred, and hold the infringing party fully legally liable.
8. Limited Liability Disclaimer
To the maximum extent permitted by applicable Luxembourg and EU law, our company shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform services or purchased products, including but not limited to lost profits, lost business revenue, business operation interruptions, or personal property damages that are not directly caused by our confirmed gross negligence.
Our total maximum aggregate liability to you for any and all claims, disputes, or legal actions related to your order or use of our website, no matter the legal basis of the claim, is strictly capped at the exact total monetary amount you paid to us for the specific order that gives rise to the related claim. Some local jurisdictions do not allow the exclusion or limitation of implied warranties or consequential damages, so some parts of this liability limitation clause may not fully apply to you depending on the consumer protection rules applicable in your local region.
We do not guarantee that our website platform will be 100% uninterrupted, error-free, or completely free from external malicious cyberattacks at all times. We will make all reasonable commercial efforts to maintain stable website operation, regularly update our system security patches, and resolve any reported technical bugs as quickly as possible, but we cannot be held responsible for temporary platform operation interruptions caused by uncontrollable force majeure events including natural disasters, government regulatory orders, third-party internet service provider outages, or other circumstances outside our reasonable control.
9. Policy Amendments and Agreement Modifications
We reserve the full right to revise, update, or modify the clauses of these Terms of Service at any time in the future, to reflect new changes to our business operations, updated regulatory requirements, or new features added to our e-commerce platform. When we release material changes to these terms, we will update the “Last Updated” date at the top of this document, post a prominent visible notification banner on the homepage of www.eclairagers.com for a minimum of 30 consecutive days, and send a formal notification email to all our active registered user accounts.
Your continued access to our website, submission of new orders, or use of any platform services after the effective date of the revised Terms of Service will constitute your full acknowledgment and acceptance of all the updated clauses in the revised agreement. If you do not agree with the modified new terms, you must stop using our website services immediately, and you may apply to permanently terminate your registered user account via our support team.
10. Governing Law and Dispute Resolution
These Terms of Service, and any separate supplementary agreements related to your purchase transactions completed on our platform, shall be governed, interpreted, and enforced in full accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or your purchased products from our store, shall first be resolved through friendly good-faith negotiation between you and our dedicated customer support team.
If the related dispute cannot be amicably resolved within 30 calendar days after the negotiation process starts, both parties explicitly agree that the exclusive jurisdiction for all legal proceedings related to the dispute shall fall to the competent courts located in Luxembourg, with the official legal venue in the judicial district where our registered business address at Zone Artisanale Gehaansraich, L-6187 Gonderange, Luxembourg is located. This does not affect any non-waivable consumer protection rights you are entitled to under your local national laws that cannot be contractually overridden.
11. Severability Clause
If any single clause laid out in these Terms of Service is determined by a competent court or relevant regulatory authority to be invalid, unlawful, or unenforceable in full or in part, that specific clause shall be deemed severable from the rest of this entire agreement. All remaining other clauses of these Terms of Service will remain in full valid force and legal effect, and will continue to be fully enforceable to the maximum extent permitted by applicable law.
Our company’s failure to exercise, or delay exercising any of our legal rights or remedies outlined in these Terms of Service, shall not operate as a formal waiver of that specific right or remedy. No single waiver by our team of any breach of these Terms of Service by you shall be deemed as a subsequent permanent waiver of any prior, concurrent, or future breach of the same clause or any other clauses in this agreement.
12. Contact Information for Inquiries
If you have any questions, concerns, or requests for clarification related to any clauses outlined in these Terms of Service, you may contact our official business team through the following channels:
- Official Support Email: lodent@eclairagers.com
- Business Telephone Hotline: +(352) 621 192 678
- Postal Mail Address: Eclairage Rolf SCHMITT S.à.r.l., Zone Artisanale Gehaansraich, L-6187 Gonderange, Luxembourg